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Program Director's Playbook

You're Hiring Coaches. You Should Be Building a Staff.

You're Hiring Coaches. You Should Be Building a...

Most directors are pretty good at finding coaches. They know what technical competence looks like. They can evaluate whether someone understands the game, connects with athletes, and shows up on...

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You're Hiring Coaches. You Should Be Building a Staff.

Most directors are pretty good at finding coaches. They know what technical competence looks like. They can evaluate whether someone understands the game, connects with athletes, and shows up on.

Why Your Most Reliable Coach Is the Most Likely to Leave

Why Your Most Reliable Coach Is the Most Likely...

You've seen it happen. The head coach assumes the assistant is tracking attendance. The assistant assumes the coordinator handles that. The coordinator thought they were just managing game-day logistics. Three...

Why Your Most Reliable Coach Is the Most Likely to Leave

You've seen it happen. The head coach assumes the assistant is tracking attendance. The assistant assumes the coordinator handles that. The coordinator thought they were just managing game-day logistics. Three.

The Registration Funnel Nobody's Watching

The Registration Funnel Nobody's Watching

You spent weeks building buzz. You ran clinics, posted highlight reels, maybe bought some targeted ads. Families showed up. Interest was real. Then registration opened and half of them disappeared....

The Registration Funnel Nobody's Watching

You spent weeks building buzz. You ran clinics, posted highlight reels, maybe bought some targeted ads. Families showed up. Interest was real. Then registration opened and half of them disappeared..

Families Register Late For Predictable Reasons....

Late registrations aren't a discipline problem. They're a system design problem, and fixing it doesn't mean slamming the door on families.

Families Register Late For Predictable Reasons. Here’s How To Plan For It.

Late registrations aren't a discipline problem. They're a system design problem, and fixing it doesn't mean slamming the door on families.

The Programs Families Love For Decades Make Thr...

Parents of youth athletes spend more than three hours a day on their child's sports. Most programs have never thought about what that actually feels like.

The Programs Families Love For Decades Make Three Hours Feel Like One.

Parents of youth athletes spend more than three hours a day on their child's sports. Most programs have never thought about what that actually feels like.

The 45-Minute Meeting That Eliminates 50 Emails...

Thirty families. Same question. Forty individual emails. There's a 45-minute fix for that.  

The 45-Minute Meeting That Eliminates 50 Emails From Your Inbox

Thirty families. Same question. Forty individual emails. There's a 45-minute fix for that.  

The 24-Hour Rule That Catches Problems Before T...

That angry parent email didn't come out of nowhere. It started as a simple question six weeks ago that nobody answered.

The 24-Hour Rule That Catches Problems Before They Grow Teeth

That angry parent email didn't come out of nowhere. It started as a simple question six weeks ago that nobody answered.

The Gap Between A Policy And A Culture Is One 2...

Your coaches know the rules. They just don't know how to enforce them without making it awkward. Here's the 20-minute fix.  

The Gap Between A Policy And A Culture Is One 20-Minute Training

Your coaches know the rules. They just don't know how to enforce them without making it awkward. Here's the 20-minute fix.  

Ten Minutes. Three Questions. The Mid-Season Ch...

You don't have a coaching shortage. You have a coaching experience problem. Fix retention and recruiting solves itself.

Ten Minutes. Three Questions. The Mid-Season Check-In That Saves Coaches.

You don't have a coaching shortage. You have a coaching experience problem. Fix retention and recruiting solves itself.

The Make-Up Session Problem Is A Retention Prob...

Families don't quit over one missed practice. They quit over the feeling that missing a practice means losing what they paid for.

The Make-Up Session Problem Is A Retention Problem In Disguise

Families don't quit over one missed practice. They quit over the feeling that missing a practice means losing what they paid for.