When parents don't know how to raise concerns, they vent in group chats and parking lots, and by the time you hear about it, positions have hardened.
When parents don't know how to raise concerns, they vent in group chats and parking lots, and by the time you hear about it, positions have hardened.
You can't recruit your way out of a referee shortage when parent behavior is the reason officials keep quitting.
You can't recruit your way out of a referee shortage when parent behavior is the reason officials keep quitting.
The average kid plays a sport for less than three years and quits by age 11, and the reason is simpler than you think.
The average kid plays a sport for less than three years and quits by age 11, and the reason is simpler than you think.
When coaches spend game day managing schedules, resolving conflicts, and hunting for first aid kits, they're not coaching and they're not coming back.
When coaches spend game day managing schedules, resolving conflicts, and hunting for first aid kits, they're not coaching and they're not coming back.
When "assistant coach" is optional and "team manager" is undefined, one volunteer ends up doing everything.
When "assistant coach" is optional and "team manager" is undefined, one volunteer ends up doing everything.
If your coach onboarding is a handbook and some links, you're building a churn machine.
If your coach onboarding is a handbook and some links, you're building a churn machine.
Concessions can be a real revenue stream or a time sink that barely breaks even. The difference is going in with realistic math.
Concessions can be a real revenue stream or a time sink that barely breaks even. The difference is going in with realistic math.
More families want in than you can fit. How you handle that shapes everything from revenue to reputation.
More families want in than you can fit. How you handle that shapes everything from revenue to reputation.
A parent posts a team photo. Another parent asks them to take it down. Now you've got tension that didn't need to exist.
A parent posts a team photo. Another parent asks them to take it down. Now you've got tension that didn't need to exist.
Same program. Different team. Completely different experience. That variability is costing you more than you think.
Same program. Different team. Completely different experience. That variability is costing you more than you think.