The pitch always sounds good, because it usually is. A group of parents wants a winter skills clinic. A coach you respect has an idea for an academy model. A...
The pitch always sounds good, because it usually is. A group of parents wants a winter skills clinic. A coach you respect has an idea for an academy model. A.
By the time a program reaches any real scale, the director is managing a whole stack of vendors at once: gear and uniforms, registration software, the payment processor, the scheduling...
By the time a program reaches any real scale, the director is managing a whole stack of vendors at once: gear and uniforms, registration software, the payment processor, the scheduling.
Most directors got into this work to be around the kids and the game. Somewhere along the way the job became something else: a desk, a screen, a queue of...
Most directors got into this work to be around the kids and the game. Somewhere along the way the job became something else: a desk, a screen, a queue of.
A family leaves at the end of the season, and when you look back, there is no single reason you can point to. They were not angry. There was no...
A family leaves at the end of the season, and when you look back, there is no single reason you can point to. They were not angry. There was no.
Picture a family at the kitchen table deciding whether to re-enroll for next season. Look at what is actually in front of them. The invoice. The fee schedule. The calendar...
Picture a family at the kitchen table deciding whether to re-enroll for next season. Look at what is actually in front of them. The invoice. The fee schedule. The calendar.
You send the renewal email, and the yeses start coming in. It feels like the campaign is working, like the subject line and the early-bird deadline are doing their job....
You send the renewal email, and the yeses start coming in. It feels like the campaign is working, like the subject line and the early-bird deadline are doing their job..
A parent emails to ask why the season costs what it costs, or why a schedule took three weeks to finalize, or why a request that seems simple turns out...
A parent emails to ask why the season costs what it costs, or why a schedule took three weeks to finalize, or why a request that seems simple turns out.
It is the Tuesday after a big summer tournament. You are digging out of email, the weekend is already blurring at the edges, and somewhere in your memory sits a...
It is the Tuesday after a big summer tournament. You are digging out of email, the weekend is already blurring at the edges, and somewhere in your memory sits a.
Picture a family at the kitchen table deciding whether to re-enroll for next season. Look at what is actually in front of them. The invoice. The fee schedule. The calendar...
Picture a family at the kitchen table deciding whether to re-enroll for next season. Look at what is actually in front of them. The invoice. The fee schedule. The calendar.
It is July. The spring scramble is behind you, fall registration has not picked up yet, and your inbox is calmer than it has been since January. The natural move...
It is July. The spring scramble is behind you, fall registration has not picked up yet, and your inbox is calmer than it has been since January. The natural move.