You Didn't Sign Up to Be the IT Department

You Didn't Sign Up to Be the IT Department

Somewhere along the way, you became an accidental CTO.

You've got one system for registration. Another for scheduling. A third for payments. A fourth for team communication. Maybe a fifth for evaluations or stats. Each one has its own login, its own interface, its own quirks. None of them talk to each other.

So you spend your weeks doing manual exports and imports. Copying rosters from one platform to another. Reconciling payment records with registration lists. Troubleshooting why a family shows up in one system but not another. Answering the same question over and over: "Why didn't this sync?"

This is tech stack sprawl, and it's quietly consuming hours that should go toward actually running your program.

The tools were supposed to make things easier. Individually, most of them do. But collectively, they've created a mess of duplicate data entry, conflicting sources of truth, and constant low-grade troubleshooting that never quite ends.

You didn't get into youth sports to manage software integrations. But here you are.

How You Got Here

Nobody builds a sprawling tech stack on purpose. It accumulates.

You needed online registration, so you signed up for a platform that handled that. Then you needed a way to communicate with families, so you added a messaging app. Then scheduling became a headache, so you found a tool for that. Then your league required a specific system for standings or referee assignments. Then a coach started using a separate app for practice planning.

Each decision made sense in isolation. But nobody was thinking about how all these tools would work together, because at the time, there wasn't a "together" to worry about.

Now there is. And it's your problem.

The Real Cost of Tool Sprawl

The obvious cost is time. Every manual export, every copy-paste job, every reconciliation spreadsheet takes hours that add up across a season. Directors regularly report spending five to ten hours a week just moving data between systems. That's a part-time job that produces nothing except maintenance.

The less obvious cost is errors. When you're manually syncing data across platforms, mistakes happen. A family gets left off a roster. A payment gets marked complete when it isn't. A schedule change gets updated in one place but not another. These errors create downstream problems: confused families, frustrated coaches, and more time spent fixing what shouldn't have broken.

The hidden cost is trust. When families get conflicting information from different systems, when coaches can't find the right roster, when payments don't match records, the program starts to feel disorganized. That perception is hard to shake, even if everything else you do is excellent.

And there's an opportunity cost. Every hour spent on data wrangling is an hour not spent on coaching development, family communication, program planning, or any of the things that actually make your program better.

The Multiple Rosters Problem

Ask any director dealing with tool sprawl and they'll tell you about the rosters.

There's the registration roster. The team management roster. The communication app roster. The league roster. The payment roster. They should all match. They never do.

A family registers late and gets added to one system but not the others. A player switches teams and the change propagates to some platforms but not all. A coach adds a kid to their app who hasn't actually completed registration. A parent updates their contact info in one place and assumes it updated everywhere.

Now you've got five versions of the truth, and none of them are quite right. Coaches are messaging the wrong families. Payment reminders go to people who already paid. Important updates miss families who should receive them.

The roster problem isn't a technology problem. It's a trust problem. When there's no single source of truth, everyone loses confidence in the data, and they start keeping their own records. Which makes the problem worse.

Why "Just Pick One Platform" Doesn't Work

The obvious solution is consolidation. Find one platform that does everything and move your whole program onto it.

Sometimes this works. If you can find an all-in-one system that genuinely handles registration, scheduling, payments, communication, and team management well, and your league doesn't require specific external tools, and your coaches are willing to adopt it, consolidation can dramatically simplify your life.

But it rarely plays out that cleanly.

Most all-in-one platforms are good at some things and mediocre at others. The registration system is solid but the communication tools are clunky. The scheduling works but the payment processing has higher fees. You trade one set of frustrations for another.

And you usually can't fully consolidate anyway. Your league requires a specific platform for standings or officials. Your club has a legacy system for historical data. A sponsor relationship ties you to a particular registration provider. External constraints limit how much you can actually simplify.

The realistic goal isn't one perfect tool. It's a manageable stack with clear data flows and minimal manual work.

Building a Manageable Stack

Start by mapping what you actually have. List every tool your program uses, who uses it, and what data lives in it. You might be surprised how long the list gets. Include the unofficial tools too: the Google Sheet a coach maintains, the WhatsApp group that became semi-official, the email list that predates your current systems.

Then identify your source of truth for each data type. Where does roster information originate? Where do payments get recorded first? Where does the schedule get set? Every piece of data should have one primary home. Other systems can receive that data, but only one system should create it.

Next, look for integration points. Many platforms offer integrations or APIs that can sync data automatically. Some use services like Zapier to connect tools that don't have native integrations. Even imperfect automation beats manual exports. If Platform A can push roster changes to Platform B automatically, that's one less thing you're doing by hand every week.

Where automation isn't possible, create processes. If you have to manually export and import, build it into a weekly routine with clear steps. Document the process so anyone can do it. Put it on the calendar so it doesn't get forgotten. Routine maintenance is better than crisis-driven data cleanup.

Finally, eliminate what you can. Some tools in your stack might not be earning their complexity. If a platform creates more work than it saves, cut it. If coaches are using three different apps for the same purpose, pick one and standardize. Every tool you remove is one less integration to manage.

The Source of Truth Discipline

The most important habit for managing tool sprawl is source of truth discipline. Every time data gets created or updated, it should happen in the designated primary system first.

Registration changes happen in the registration platform. Payment updates happen in the payment system. Schedule changes happen in the scheduling tool. Then those changes flow outward to other systems, either automatically or through your manual sync process.

When people start updating data in secondary systems, the whole structure falls apart. A coach adds a player directly to the communication app instead of going through registration. A parent updates their info in one platform but not the system of record. Now you've got conflicts, and resolving them takes more time than doing it right would have.

This requires training and repetition. Coaches and volunteers need to know which system is the source of truth for what. Families need clear instructions about where to update their information. You need to enforce the discipline even when it feels easier to just make a quick fix in the wrong place.

What to Do This Week

You're not going to fix tech stack sprawl overnight. But you can start making it better.

First, audit your current tools. Make a list of every platform your program touches. Note what data lives where and who's responsible for each system.

Second, identify your biggest time sink. Which manual process eats the most hours? Which sync failure causes the most problems? Start there.

Third, pick one source of truth to enforce. Choose the most important data type, probably rosters, and declare which system is authoritative. Communicate that decision to coaches and staff. Start enforcing it.

Fourth, look for one automation opportunity. Is there an integration you're not using? A Zapier connection that could eliminate a manual export? One automated sync can save hours per month.

Fifth, cut one tool you don't need. There's probably something in your stack that isn't earning its complexity. Eliminate it and simplify your maintenance burden.

The Goal Isn't Perfection

You're probably never going to have a perfectly integrated, seamless tech stack. External requirements, budget constraints, and the pace of platform changes make that unrealistic.

The goal is manageable. A stack where you know what lives where. Where data flows in predictable directions. Where manual work is routine rather than chaotic. Where errors are rare and easy to catch.

That's not glamorous. But it's the difference between spending your season on data cleanup and spending it on the work that actually matters.

You didn't sign up to be the IT department. Build a system that stops asking you to be.

 

Ian Goldberg is the CEO of Signature Media and the Editor of the largest and fastest growing sports parenting newsletter.  He’s been recognized as an industry expert by the National Alliance for Youth Sports, the US Olympic Committee’s Truesport, and the Aspen Institute's Project Play.  Ian is also a suburban NJ sports dad of two teenage daughters and has over 2,000 hours of volunteer time coaching them (which he calls the most fun form of  R&D for his newsletter content).  Ian and his team provide players, coaches, parents and program directors with the articles and content they need to have a great sports season.  Ian has spent most of his career in digital product development and marketing and got his start at the White House where he worked for the economic advisors to two US Presidents.

 

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